Enjoy free delivery in Hong Kong with a single purchase of HK$278 or above. For orders below HK$278, you can avail of our designated delivery service for an additional fee of $25.

Delivery is available from Monday to Sunday, including public holidays, between 9:00 AM and 8:00 PM. 

Delivery service is available for addresses in Central and Western District, Wan Chai, Eastern District, Southern District, Yau Tsim Mong, Sham Shui Po, Kowloon City, Wong Tai Sin, Kwun Tong, Tsuen Wan, Sha Tin, and Kwai Tsing District. 

Remote areas include Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau, and Southern Lantau Island (including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O, etc.). An additional fee of HK$20 per order will be charged (collected at checkout).

Customers can choose to pick up their items at over 1,800 SF Express lockers, SF Express stores, SF Express service centers, and SF Express partner locations. For more details, please visit the 'Shipping Method' page to view relevant information.

We are unable to provide you with a specific delivery time. Once the order is shipped, our logistics partner will arrange delivery as soon as possible.

Order will be delivered to you in 3 - 5 working days after you place an order.

Once an order is placed, the shipping method cannot be changed.  

Please fill out the service support form immediately after placing the order. Our customer service representative will follow up with you as soon as possible.  

For home delivery orders, our logistics partner will contact you via phone to arrange the delivery and coordinate the receipt of the package. 

For self-pickup orders at designated pickup points, once your order arrives at the pickup location, you will receive an SMS notification with pickup instructions. Please follow the instructions and collect your order within 24 hours.

You can authorize someone else to sign for the delivery on your behalf or present the pickup code to collect the order.  

You can contact the logistics partner for rearrangement (tel: 2730 0273), but they may charge you for the overdue delivery. If the redelivery attempt is also unsuccessful:

Home delivery: If the order cannot be successfully delivered within 7 days of the scheduled arrival time, we will cancel the order and charge 50% order amount as handling fee.

Self-pickup: If the order is not collected within 5 days after it arrives at the pickup point, we will cancel the order and charge 50% order amount as a handling fee.

In case of any dispute, FASE reserves the right to make the final decision.

If you need to track your order, you can use the tracking code provided in your order record to track it on the logistics partner's website.

FASE currently only provides shipping services within the Hong Kong region.

The 10 Day Moneyback Guarantee period starts from the date of your receipt. If you encounter any issues with the product, please contact us within 10 days through the service support form.  

The 12-month warranty period starts from the date of your order. If you encounter any issues with the product, please contact us through the service support form.  

If it is confirmed that the quality of the phone case does not meet the product standards, FASE guarantees to arrange for an exchange.  

If you need to apply for an exchange within 10 days of receiving the product or require product maintenance within the warranty period, please fill out the service support form and provide product photos/videos. Our customer service representative will respond to you via email within two business days to follow up on your order.  

Unless there is a problem with the phone case, it cannot be returned or exchanged.  

If you discover an error in the quantity of the product, please fill out the service support form, and our customer service representative will follow up with you as soon as possible.  

The replacement goods must be returned together with the complete packaging, accessories, manuals, and any unused warranty cards (if applicable).  

All items received as free gifts with the goods must be returned together. Failure to do so may result in the deduction of the value of the gift from the refund or an additional charge for the gift's value may be imposed.  

You will need to visit the designated store for the return or exchange process. Our customer service representative will arrange the details for you.  

The replacement phone case must be of the same model as the original. In cases where the originally purchased phone case is discontinued or out of stock, FASE will arrange a replacement with a similar model, quality, and functionality. All replacement products will be determined at the discretion of FASE.  

Under normal circumstances, if it is confirmed that there is a problem with the phone case, we will first arrange for a replacement. In special cases, after consultation with our customer service representative and obtaining our consent, we may arrange for a refund for you.  

It normally takes 2 to 4 weeks. It depends on your transaction bank.  

Only one promo code will be used in each transaction.  

There is no limit in the usage of gift card in each transaction.  

Promo code and gift card can be used together? 

The discount amount deducted by the promo code does not earn member points. For example, if you purchase a phone case worth $398 and use a $30 promo code, the eligible amount for earning member points would be $368.  

To provide a secure and reliable online shopping service, FASE's transaction system utilizes Secure Sockets Layer (SSL) encryption technology. All personal information, including credit card numbers, names, addresses, etc., is encrypted before being transmitted over the internet, ensuring that personal data is protected from unauthorized third-party access during online transmission. To check the security certificate information, you can right-click on the checkout page, select "Properties," and then choose "Certificates."  

Transaction failures can occur due to credit card expiration or the system undergoing maintenance. You can try logging in again and placing the order once more. If the issue persists, you can fill out the service support form, and a customer service representative will assist you as soon as possible.  

For issues related to credit card verification, please contact your issuing bank directly for assistance.  

Promo code or digital key must be used at checkout, which cannot be used after a transaction is made.  

After completing the transaction, you will receive an order summary email notifying you that we have received your order. The email will list the products you have purchased and the shipping method for your reference and future reference.  

If your order includes any prohibited content, we will refuse and cancel your order, and a handling and processing fee equivalent to 50% of the actual order amount will be charged. Please refer to website Terms & Conditions for details.

Please check your "Spam" or "Junk" email folder first for any emails from FASE website. If you find any emails sent by FASE, please mark them as "Not Spam" or "Not Junk". If you did not receive any emails due to entering the wrong email address, please fill out the service support form, and a customer service representative will follow up with you as soon as possible.  

You can download the digital receipt from your order history one working day after receiving the goods.